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Frequently Asked Questions

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Can you get paint out of carpet?

While water-based paint will almost always come out, oil-based paint is very difficult to remove. Our technicians have successfully extracted paint from carpet fibre; however, it is very difficult to remove once it dries. Depending on the amount and type of paint and how long it has been there, it may take more than one treatment and we cannot guarantee 100% removal.

How often should carpets be cleaned?

Regular carpet maintenance will extend the life of your investment significantly. In low-traffic areas, carpets should be professionally cleaned at least once every six months. In higher-traffic areas, depending on the size of the area and number of employees, we recommend a minimum of quarterly to as frequently as monthly. Applying a carpet protector after cleaning will also help to preserve the appearance of your carpets and reduce wear, while protecting against spills and stains.

Should I try to remove a carpet stain first before I contact you?

To ensure the best result in removing a stain, it must be treated right the first time. If you are unsure about the treatment for a specific stain, contact us first. We can either advise you on the best way to treat it initially or arrange to send someone out to take care of it. Unfortunately, many retail cleaning products do not remove stains properly and may make them even worse. Download our Guide to Removing Stains Like a Pro at the bottom of this page and you’ll always be prepared!

Will all carpet stains be removed?

Our highly-trained technicians are professionals at stain removal and use a special range of cleaning solutions. If a stain has set, it could be permanent. Therefore, we cannot guarantee removal of every stain. However, we will work with you to find the best solution and can send out a professional to repair your carpet using a different method.

Will steam cleaning damage my expensive carpets?

Steam cleaning, also known as deep water extraction, is a safe and effective method for cleaning most carpets when done professionally and with the right equipment. We have many years experience cleaning the toughest as well as the most delicate of carpets. We understand your concerns and will discuss with you the safest, most effective methods for treating your investment.

We wanted to send you this letter of appreciation and thank-you for the excellent service you have provided to our company over the last four years. Regularly scheduled cleaning is always confirmed ahead of time by your staff. We would like to thank you for coming to do a follow up to ensure that your staff has done a good job.

Gail Curtis
Bain & Company

Bain & Company